Terms & Conditions
By submitting your order at the checkout process, you have acknowledged and accepted our Terms and Conditions, including Shipping & Delivery.
US Shipping Policy
All orders are shipped according to the order in which they were received. We primarily use a third party fulfillment service to deliver our US orders. In special cases, UPS & FedEx are available for large orders or items that must be expedited. A 5% additional fee will be added to your order for special shipping requests. We will send you a tracking # as provided by the shipping carrier, as your order ships. Please allow at least 12 hours for the USPS website to update before seeking tracking reports.
Once an order ships from A:LOG LLC, tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the tracking number you are provided with via email.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown the cost of shipping, and you will have a chance to stop the ordering process.
International Shipping Policy
International shipping charges vary by the products ordered and the shipping destination. Shipping charges are automatically calculated during the checkout process and are not refundable under any circumstance. All orders are shipped according to the order in which they were received. International orders (shipped outside the United States) normally require 5-15 days for delivery. Please be advised international orders can sometimes be delayed in customs. Be sure to check your shipment tracking number (provided if possible via email when the order ships) for delivery status. Unfortunately, we are not able to provide tracking numbers for all international addresses.
We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.
*Please Note* - If you are not able to select your country in the shipping field at checkout, this means that we unfortunately do not offer shipping to that country at this time. We apologize for any inconvenience.
International Shipping Duties and Taxes - Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
If your country is not on our list of available countries, please know that we are working hard to include services to your country in the future.
A street address is required for international delivery. In the event that your shipment is returned to us as undeliverable due to an international PO Box address, we will not be responsible for refunding shipping costs.
Due to the nature of the sale and the volume of orders we will receive, all sales are final.
Visa, MasterCard, American Express, JCB, Discover, and Diners Club. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been carried out.
We are working on integrating Paypal to our checkout system. Please check back soon.